K.Z. INNOHUB
PORTUGUESE CONSULATE OUTREACH
Work with Portuguese Counslate in UK
Manchester, England (2019)
"A framework for contemporary diplomacy "
BRIEF
UNDERSTANDING
Understanding on Diplomatic Nomads, it means consulate would host some consulate service and event in different places , bring convenient services to people. For this project, it got a additional requirement, grounded approach. But what is the meaning of grounded approach in the
pre-Brexit uncertainty?
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It more likes we need to look at the present only, do not worry about future, do not focus on speculative outcomes of Brexit. As our roughly research on consulate diplomatic nomads, we need to zoom out for research and information gathering, allow this to guide direction but solution needs to address general theme of diplomatic nomads.As the introduction part siad, Portuguese State have a remotluy relationship and communication with their citizens.
The consulate had poor information and event for thei people. So onr of our group missions is to improve the physical and mental experience on POP-UP consulate in Scotland. Diplomatic nomads as an ability to co-ordinate consulate services across the judicial area. Also, the onsulate as a diplomatic representative of Portugal. We should use a human centre innovation way to develop our project, basic on this background to conduct an in-depth exploration of this context, to challenge and practice to promote a community and do some deeper research to design a innovation solution for it.
PORTUGUESE
MOBILITY IN UK
there are 80 percent Portuguese Comunity in England, while 20 percent of them are live in Scotland with 8,000
Portuguese citizens.
Every year, the Portuguese Consulate in Manchester will hosts outreach visits to offer services to citizens that live in the consulate’s judicial area across Scotland, England and Northern Ireland.
PORTUGUESE DIASOIRA
The people with Portuguese passport but talk different languages and so we looked at formal Portuguese colony that get independence in the 20th century for example Macao they speak Portuguese and Chinese
PORTUGUESE CONSULATE
Current service & Engagement Methods
- Facilitating the relationship between the consulate and the community -
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- Breaking down barriers between the community and consulate -
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- The creation of a more community centred consulate environment -
MANCHESTER
CONSULATE ENGAGEMENT
Engagement Methodology
• User intereviews - aoded by simple engagement tools
• Visual Engagement tools
• Conversational promopts
• Questionnaire
ENGAGEMENT TOOL
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We used resources such as such as leapfrog the centre for co-design research based in Denmark, to begin to form an idea of how we would create engagement tools. And, we focused on three key areas :
• Evaluating the consulate experience both from the user’s perspective and from the staff
perspective.
• The scenario or basic user journey of the various stakeholders.
• And we wanted to know a bit more about who these people were, what they wanted and
what they thought.
CONSULATE STAFF
From the Manchester Consulate, we knew that they would like to have more contact with the Portuguese community and more initiatives like cultural events.
The home visits for people who cannot leave their homes or cover long distances, a closer tie with local associations enhance more visits and information sessions to certain parts of the community, Visits to prisons.
They are concerned to make more team building and sharing Concerns and transparency. Improve the waiting time for people, invest free wifi, create more online services and an appointment system that works for everyone, recruit more staff to share the working stress.
For the Social media service, the Website can be in English, information in several languages, different platforms to communicate Less e-mails waiting for an answer.
CONSULATE MEETING ROOM
STRATEGY
FRAMEWORK
